Returns & Exchanges

1. Right of withdrawal for online purchases

For distance purchases made by consumers, you may exercise the statutory right of withdrawal within 14 calendar days from delivery, where provided by applicable law.

You only need to send us a clear statement before the deadline expires. You do not have to give a reason.

For a valid statutory withdrawal, the price paid for the goods is reimbursed and, where required by law, the cost of the least expensive standard delivery option offered for the order. Extra charges for a more expensive or special delivery method are not reimbursed beyond the standard-delivery amount.

2. Additional 3-day quick exchange service

In addition to statutory rights, Comixadiko voluntarily offers a quick exchange or store-credit option when you contact us within 3 calendar days from delivery.

This additional service applies to unused products in perfect condition with their original packaging, shrink-wrap and labels. It does not limit or replace any statutory withdrawal right.

3. Condition of returned products

Please return products with all components and original packaging where reasonably possible. For the voluntary 3-day exchange/store-credit service, the product must be unused and in perfect condition.

Under a statutory withdrawal, a consumer may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning. Handling beyond that may lead to a reduction in the refundable value where permitted by law.

4. Return method and costs

• Contact us before sending any return.
• Our preferred courier for organised returns is ACS.
• For a simple change of mind/withdrawal, the direct return cost is borne by the customer unless we agree otherwise.
• For a faulty, incorrect or transit-damaged product, the necessary return and replacement shipping costs are borne by Comixadiko.
• We recommend a tracked shipping method.

5. Faulty, incorrect or damaged product

If you receive a faulty product, the wrong item, or an item damaged in transit, contact us as soon as possible.

We will normally offer a replacement at no cost first. If replacement is unavailable or is not the appropriate remedy under your rights, we will provide a refund or another remedy required by law.

6. Refunds

Refunds are normally made using the same payment method used for the original purchase unless otherwise agreed.

For cash-on-delivery or bank-transfer payments, we may request bank-account details for the refund.

Our operational target is to complete the refund within 5 working days after receipt and inspection of the returned product. Statutory deadlines always apply. Where permitted by law, reimbursement may be withheld until the goods are received back or evidence of return shipment is provided.

7. Returning to the physical store

By prior arrangement, you may also bring the product back to the Comixadiko physical store. No handling fee is charged for a return delivered to the store.

Please bring your order number or other proof of purchase.

8. Opened products, pre-orders, TCG and sale items

For the voluntary 3-day quick exchange/store-credit service, we do not accept:

• books or comics whose factory shrink-wrap has been removed,
• board games whose packaging has been opened,
• pre-orders,
• TCG products.

These commercial restrictions do not remove mandatory statutory rights that may apply to a particular online purchase. Where a product has been opened or used, diminished value may be assessed where permitted by law.

Sale or discounted items may be returned under the same rules when the relevant conditions are met.

9. How to make a return

1. Contact us by email or phone.
2. Provide your order number and the products you want to return.
3. If there is a fault or damage, send a short description and, where useful, photographs.
4. We will confirm the procedure and, when Comixadiko bears the shipping cost, the ACS return method.
5. Pack the product securely with all included components.

10. Territory

This standard return process applies to orders delivered within Greece. For destinations outside Greece, contact us before purchase to confirm what is supported for that destination. Any mandatory rights arising under applicable law are not limited by this policy.